E-Louisa, our AI agent for utility and waste management companies
With E-Louisa, you stay in control—even as complexity, dynamics, and concurrent demands increase
E-Louisa is an AI-based service assistant that structures and manages communication, coordination, and the handling of requests at utility and waste management companies. It captures inquiries, evaluates them in context, and ensures they are directed exactly where they can make a difference.
When Customer Service Is a Top Priority
Customer service in the utilities industry is characterized by high volumes of inquiries, a wide variety of issues, and rising expectations regarding availability and response times. At the same time, processes must remain stable, transparent, and efficient.
E-Louisa ensures that this is exactly what happens—and that service processes remain manageable at all times.
All inquiries are intelligently routed so that employees—regardless of department or location—can access consistent and up-to-date information at any time.
E-Louisa Is Already Being Used Successfully
Capture quickly – edit right away
With E-Louisa, customers can communicate just as easily as they would with a service representative. Inquiries are recorded immediately, processed in an organized manner, and—where possible—resolved on the spot.
E-Louisa draws on over 100 standardized, industry-specific issues, such as:
Change in Installment Amount
Meter Reading
Rate advice
and many other typical service cases
Incoming inquiries are thus converted into clear, actionable cases—without media breaks and without delay.
E-Louisa supports you in several areas:
She handles standardized inquiries directly and resolves them completely—quickly, consistently, and transparently.
It records inquiries in a structured manner when immediate processing is not possible.
It automatically recognizes incoming requests, classifies them, and directs their further processing in a targeted manner.
Central Point of Contact for Your Customer Service – 24/7
E-Louisa is the central point of contact for customer inquiries—available at all times and providing reliable guidance.
Calls are analyzed and, depending on the issue, forwarded directly to the appropriate employee. If that employee is available, the call is transferred immediately.
If no contact person is available, E-Louisa takes over the interaction, records all issues in a structured manner, and forwards them to the appropriate party. Even if multiple topics are addressed in a single conversation, E-Louisa recognizes them and distributes them appropriately according to the respective areas of responsibility.
Critical issues are identified at all times and forwarded immediately—regardless of business hours.
Relief for Service and Departmental Units
E-Louisa significantly reduces the volume of inquiries and fully handles standardized processes.
Your employees gain time to focus on complex cases and personalized support. At the same time, service quality, speed, and traceability improve.
Also suitable for high volumes and critical processes
E-Louisa is designed for scalable service processes—from individual use cases to full integration into existing service and system landscapes.
It ensures that requests are reliably managed, processes remain stable, and information is made available where it is needed.
E-Louisa can do all of that
Receiving and Structured Handling of Incoming Calls
Handling via chat, voice, email, and other channels
Identification and handling of multiple issues in a single conversation
Automatic, real-time issue recognition and classification
Targeted Forwarding to the Appropriate Employees
Intelligent routing based on defined processes and responsibilities
Structured handling of inquiries when staff are unavailable
Management and forwarding of customer inquiries across departments
Emergency forwarding for critical issues—at any time, regardless of business hours
Integration of knowledge databases, systems, and documentation
Provision of information on rates, processes, and responsibilities
Central point of contact for all customer inquiries
Processing standardized requests to close cases (e.g., advance payment adjustments, meter reading entry, rate advice)
Structured recording and forwarding of requests
Automated processing of recurring service processes
Transparent documentation of all interactions
Secure Authentication of Employees and Projects
Validation and plausibility checking of user input in dialog boxes
Traceable and structured data collection
Seamless integration into existing systems and project environments
Expandable in terms of functions, processes, and technologies
Flexibly adaptable to corporate structures
What Our Customers Say
In this video, discover how our customers experienced the introduction of our AI agents, the value they have gained, and the positive impact the agents have had on their day-to-day work.
