E-Deltraud, our AI agent for the restaurant industry
With E-Deltraud, you can keep track of everything—even during periods of high workload, staff shortages, and competing demands
E-Deltraud is an AI-based service assistant that supports communication, guest services, and the handling of inquiries in hotels and hospitality businesses. It captures guest requests, evaluates them in context, and ensures they are routed exactly where they can be handled efficiently and professionally.
The Heart and Soul of Your Restaurant
Day-to-day operations in hotels and hospitality businesses are characterized by a fast pace, fluctuating occupancy rates, and heavy multitasking. Guests on-site require attention, while at the same time phone calls, emails, and digital inquiries come in.
A shortage of skilled workers and rising expectations regarding service and availability further exacerbate this situation.
E-Deltraud ensures that all of this remains manageable—in a structured, service-oriented way that can be monitored at all times.
All requests are intelligently assigned, prioritized, and processed in a traceable manner, so that the front desk, housekeeping, event management, and service teams always maintain a clear overview.
Capture quickly – organize right away
With E-Deltraud, guests can communicate just as easily as they would with a professional front desk employee. Requests are recorded, processed in an organized manner, and—where possible—resolved immediately.
E-Deltraud supports you in several areas
She provides knowledgeable and consistent answers to common and important standard questions.
She provides information on check-in, check-out, breakfast times, amenities, and services.
She automatically identifies room requests, special requests, or event inquiries.
She handles the structured documentation of more complex issues for further processing.
It proactively informs guests via outbound calls about booking confirmations, check-in information, or special offers.
This transforms incoming inquiries into clear, actionable tasks—without any loss of information and without unnecessary back-and-forth.
A Central Point of Contact for Your Business – 24/7
E-Deltraud is the central point of contact for guest inquiries—available at all times and providing professional guidance.
Calls are analyzed and, depending on the issue, forwarded directly to the appropriate team. If that team is available, the call is transferred immediately.
If no contact person is available, E-Deltraud takes over the interaction, records all requests in a structured manner, and forwards them to the appropriate party.
Even if multiple issues are addressed in a single call, E-Deltraud recognizes them and distributes them appropriately to the relevant departments.
This ensures your business remains accessible at all times—without hold queues, without busy signals, and without lost contacts.
Relief for the Front Desk and Team
E-Deltraud minimizes disruptions to day-to-day operations and reliably handles standardized communication and organizational tasks.
Your team gains time to focus on what matters most: on-site guests, personalized service, and genuine hospitality.
At the same time, availability, service quality, and response times improve.
Also suitable for complex hotel structures
E-Deltraud adapts to existing workflows—from boutique hotels to larger properties with dining, events, or multiple locations.
It ensures that information, reservations, and transactions reach where they’re needed—quickly, transparently, and in an organized manner.
E-Deltraud can do all of that
Receiving and systematically processing incoming calls
Handling via chat, voice, email, and other channels
Recognition and handling of multiple issues in a single conversation
Automatic, real-time issue recognition and classification
Targeted Forwarding to the Appropriate Teams
Intelligent routing based on defined processes and responsibilities
Structured handling of inquiries when staff are unavailable
Coordination of guest requests between the front desk, housekeeping, and events
Optimized handoff, including prepared guest information
Integration of Knowledge Sources, Systems, and Documentation
Providing expert answers to important standard questions
Information on breakfast times, amenities, services, and house rules
Central point of contact for guest inquiries
Structured Collection and Forwarding of Guest Inquiries
Complete case handling for routine inquiries
Preparation for callbacks regarding more complex concerns
Transparent documentation of all interactions
Proactive Communication Regarding Booking Confirmations
Check-in instructions and organizational information
Personalized service offers and additional services
Outbound calls triggered by defined process steps
Seamless integration into existing systems and project environments
Expandable in terms of functions, processes, and technologies
Flexibly adaptable to corporate structures
What Our Customers Say
In this video, discover how our customers experienced the introduction of our AI agents, the value they have gained, and the positive impact the agents have had on their day-to-day work.
