E-Wald, our AI agent for car dealerships
With E-Wald, you can keep track of everything—even when dealing with a high volume of inquiries, peak times, and concurrent demands
E-Wald is an AI-based service assistant that supports communication, scheduling, and the handling of customer inquiries at car dealerships. It captures inquiries, evaluates them in context, and ensures they are routed exactly where they can be handled efficiently and professionally.
E-Wald handles the organization. They maintain contact with customers.
Day-to-day operations in the automotive retail industry are characterized by a fast pace, frequent customer interactions, and highly fluctuating call volumes—especially during peak periods such as tire-change season, vacation periods, or promotional campaigns.
Customers expect immediate answers regarding appointments, vehicle status, and service inquiries. At the same time, service advisors need to be able to focus on providing personalized advice and assisting customers in person.
E-Wald ensures that this is exactly what happens—in a structured, service-oriented way that can be monitored at all times.
All inquiries are intelligently assigned, prioritized, and processed in a traceable manner, so that service, sales, and the workshop always maintain a clear overview.
Capture quickly – organize right away
With E-Wald, customers can communicate just as easily as they would with a professional service representative. Requests are recorded, processed in an organized manner, and—where possible—resolved immediately.
E-Wald supports you in several areas
He schedules appointments for service, tire changes, vehicle inspections, or test drives.
He answers common and important standard questions competently and consistently.
He provides status updates on ongoing repairs or service orders.
He systematically logs customer requests when immediate resolution is not possible.
He actively notifies customers by calling them as soon as vehicles are ready and available for pickup.
This transforms incoming inquiries into clear, actionable tasks—without any loss of information or unnecessary back-and-forth.
Central Hub for Your Car Dealership – 24/7
E-Wald is the central point of contact for customer inquiries—available at all times and providing professional guidance.
Calls are analyzed and, depending on the issue, forwarded directly to the appropriate employee. If that employee is available, the call is transferred immediately.
If no contact person is available, E-Wald takes over the call, records all issues in a structured manner, and forwards them to the appropriate party.
Even if multiple issues are addressed in a single call, E-Wald identifies them and distributes them appropriately according to the respective areas of responsibility.
E-Wald immediately identifies critical issues: breakdowns, urgent vehicle problems, or emergencies are prioritized and forwarded immediately to the appropriate departments.
This ensures your dealership remains operational at all times.
Relief for Service Advisors and the Team
E-Wald minimizes disruptions to day-to-day operations and reliably handles standardized communication and organizational tasks.
Your employees gain time to focus on what matters most: customer service, sales, workshop management, and personalized support.
At the same time, responsiveness, service quality, and processing speed all improve.
Also suitable for complex car dealership structures
E-Wald adapts to existing workflows—from individual locations to larger retailer groups with multiple stores.
It ensures that information, schedules, and tasks reach where they’re needed—quickly, transparently, and in an organized manner.
E-Wald can do all of that
Receiving and systematically processing incoming calls
Handling via chat, voice, email, and other channels
Recognition and handling of multiple issues in a single conversation
Automatic, real-time issue recognition and classification
Targeted Forwarding to the Appropriate Employees
Intelligent routing based on defined processes and responsibilities
Structured handling of inquiries when the customer cannot be reached
Coordination of customer inquiries between service, sales, and the repair shop
Immediate escalation of critical vehicle issues and emergencies
Integration of Knowledge Sources, Systems, and Documentation
Providing expert answers to important standard questions
Information on hours of operation, areas of responsibility, prices, and scope of services
Central point of contact for customer inquiries
Structured recording and forwarding of customer inquiries
Traceable documentation of all interactions
Automated support for recurring service processes
Direct booking and confirmation of service appointments •
Scheduling appointments for tire changes, vehicle inspections, and test drives •
Structured handover of booked appointments without follow-up work
Automated Status Updates for Repair and Service Orders
Proactive outbound calls upon completion and when ready for pickup
Customer communications triggered by defined process steps
Expandable in terms of technology, functionality, and processes
Seamless integration into existing IT and process landscapes
Suitable for individual locations or larger retail groups
What Our Customers Say
In this video, discover how our customers experienced the introduction of our AI agents, the value they have gained, and the positive impact the agents have had on their day-to-day work.
