E-Berhard, our AI agent for municipalities
With E-Berhard, you can keep track of everything—even with a high volume of inquiries, complex responsibilities, and overlapping requirements
E-Berhard is an AI-based administrative assistant that supports communication, coordination, and the handling of citizen inquiries in local governments. It records inquiries, evaluates them in context, and ensures they are routed exactly where they can be handled efficiently and professionally.
E-Berhard – High-Quality Service
Local governments are caught between rising service expectations, limited personnel resources, and complex administrative structures. Citizens expect quick responses, clear lines of responsibility, and reliable accessibility—regardless of office hours. At the same time, the volume of inquiries, technical requirements, and the need for internal coordination are continually increasing.
E-Berhard ensures that all of this remains manageable—structured, transparent, and controllable at all times.
All inquiries are intelligently assigned, prioritized, and processed in a traceable manner, so that departments, service centers, and administration can maintain a clear overview at all times.
From the industry, for the industry—Developed in cooperation with Stadtwerke Saarlouis
In collaboration with Stadtwerke Saarlouis, our AI agent was developed specifically to address real-world needs. The solution eases the day-to-day workload for local governments, is available around the clock, and helps process citizen inquiries more quickly, reliably, and efficiently.
Quickly capture data – prepare thoroughly
With E-Berhard, citizens can communicate just as easily as they would with a professional government employee. Requests are recorded, processed in a structured manner, and optimally prepared for further handling.
E-Berhard supports you in several areas
He provides qualified and consistent answers to common and important standard questions.
He handles the initial screening of inquiries to reduce follow-up questions and shorten processing times.
It automatically identifies areas of responsibility and forwards cases to the appropriate department.
He records citizen inquiries completely and in a traceable manner for further processing.
It prioritizes urgent or critical inquiries early on.
This transforms incoming inquiries into clear, actionable cases—without any loss of information and without unnecessary back-and-forth.
A Central Point of Contact for Your Administration – 24/7
E-Berhard is the central point of contact for citizens, businesses, and institutions—always available and providing professional guidance.
Calls are analyzed and, depending on the issue, forwarded directly to the appropriate staff member or department. If that person or department is available, the call is transferred immediately.
If no contact person is available, E-Berhard takes over the call, records all issues in a structured manner, and forwards them to the appropriate party.
Even if multiple topics are addressed in a single conversation, E-Berhard recognizes them and distributes them appropriately according to the respective areas of responsibility.
E-Berhard immediately identifies particularly important or critical issues: malfunctions, emergencies, or urgent matters are prioritized and forwarded immediately to the appropriate departments.
This ensures that your administration remains operational even outside of regular business hours.
Relief for Employees and Departments
E-Berhard minimizes disruptions to day-to-day operations and reliably handles standardized communication and organizational tasks.
Your employees gain time to focus on what matters most: expert processing, personalized advice, and complex issues.
At the same time, responsiveness, service quality, and processing speed all improve.
Also suitable for complex administrative structures
E-Berhard adapts to existing workflows—from smaller municipalities to larger government agencies with multiple departments and locations.
It ensures that information, responsibilities, and processes reach where they’re needed—quickly, transparently, and in a structured manner.
E-Berhard can do all of that
Receiving and systematically processing incoming calls
Handling via chat, voice, email, and other channels
Identification and handling of multiple issues in a single conversation
Automatic issue recognition and classification in real time
Targeted forwarding to the appropriate employees or departments
Intelligent routing based on defined processes and responsibilities
Structured handling of calls when the recipient is unavailable
Prioritization of urgent matters
Immediate forwarding of critical issues and disruptions
Management of cross-departmental citizen inquiries
Integration of knowledge sources, bylaws, forms, and administrative information
Qualified answers to important standard questions
Knowledge-based information, e.g., regarding the registration office, citizen service center, or social services office
Central point of contact for citizens and businesses
Preliminary Screening of Citizen Concerns for Further Processing
Structured recording and forwarding of citizen inquiries
Transparent documentation of all interactions
Automated support for recurring administrative processes
Support for scheduling appointments and callback processes
Secure Authentication
Validation and plausibility checking of user input in dialog boxes
Traceable and structured data collection
Seamless integration into existing systems and project environments
Expandable in terms of functions, processes, and technologies
Flexibly adaptable to corporate structures
What Our Customers Say
In this video, discover how our customers experienced the introduction of our AI agents, the value they have gained, and the positive impact the agents have had on their day-to-day work.
