E-Leonore, our AI assistant for doctors and therapists
With E-Leonore, you can keep track of everything—even when workloads are high, resources are tight, and multiple demands arise simultaneously.
When daily practice gets overwhelming, E-Leonore helps restore structure
Day-to-day operations in medical practices are characterized by a fast pace, a high volume of incoming calls, and severely limited staffing capacity. Practice phones are often overloaded, patients have difficulty getting through, and medical assistants are tied up with routine communications.
A shortage of skilled workers, sick leave, and rising expectations regarding service and availability further exacerbate this situation. E-Leonore ensures that all of this remains manageable—in a structured, patient-centered way that can be monitored at all times.
All inquiries are intelligently assigned, prioritized, and processed in a traceable manner, so that doctors, therapists, and the practice team can maintain a clear overview at all times.
Capture quickly – organize right away
With E-Leonore, patients can communicate just as easily as they would with a professional office staff member. Concerns are recorded, processed in an organized manner, and—where possible—resolved immediately.
E-Leonore supports you in the following areas
She handles scheduling, confirming, canceling, and rescheduling appointments.
She answers common and important standard questions competently and consistently.
She provides status updates on prescriptions, referrals, or test results.
She handles the structured documentation of inquiries when immediate resolution is not possible.
She optimally prepares for callbacks by gathering relevant information in advance.
She proactively informs patients via outbound calls about ready prescriptions, available test results, or upcoming appointments.
This ensures that incoming inquiries are transformed into clear, actionable cases—without any loss of information or unnecessary back-and-forth.
A Central Point of Contact for Your Practice – 24/7
E-Leonore is the central point of contact for patient inquiries—available at all times and providing professional guidance.
Calls are analyzed and, depending on the issue, forwarded directly to the appropriate staff member. If that person is available, the call is transferred immediately.
If no contact person is available, E-Leonore takes over the interaction, records all concerns in a structured manner, and forwards them to the appropriate party.
Even if multiple issues are raised during a single call, E-Leonore recognizes them and distributes them appropriately according to the respective areas of responsibility.
E-Leonore immediately recognizes urgent medical concerns: Urgent or medically critical issues are prioritized and forwarded immediately to the appropriate departments—regardless of office hours.
This ensures your practice remains fully operational at all times.
Relief for the entire practice team
E-Leonore minimizes disruptions to day-to-day operations and reliably handles standardized communication and organizational tasks.
Your practice team gains time to focus on what matters most: patients in the office, medical care, and personalized support.
Doctors and therapists receive structured follow-up plans with all relevant information—which significantly reduces the time spent on each case.
At the same time, availability, service quality, and patient satisfaction all improve.
Also suitable for complex practice structures
E-Leonore adapts to existing workflows—from solo practices to group practices, medical care centers, or multi-site structures.
It ensures that information, appointments, and processes reach where they’re needed—quickly, transparently, and in an organized manner.
E-Leonore can do all of that
Receiving and systematically handling incoming calls
Handling via chat, voice, email, and other channels
Identification and handling of multiple issues in a single conversation
Automatic issue recognition and classification in real time
Targeted Forwarding to the Appropriate Employees
Intelligent routing based on defined processes and responsibilities
Structured intake when staff are unavailable
Coordination of patient inquiries between the reception desk, medical assistants, and the medical team
Immediate forwarding of urgent medical concerns
Integration of Knowledge Sources, Systems, and Documentation
Providing expert answers to important standard questions
Information on office hours, test preparations, and appointment details
Central point of contact for patient concerns
Structured Recording and Forwarding of Patient Concerns
Preparation for follow-up calls, including complaints, duration, and medical history
Traceable documentation of all interactions
Automated support for recurring practice processes
Scheduling, Confirming, Canceling, and Rescheduling Appointments
Structured handover of scheduled appointments with no follow-up work
Appointment reminders and organizational notes
Automated status updates on prescriptions, referrals, and test results
Proactive notifications when prescriptions are ready or test results are available
Outbound calls for upcoming appointments or defined events
Expandable in terms of technology, functionality, and processes
Seamless integration into existing IT and practice environments
Suitable for single-physician practices, group practices, or medical care centers
What Our Customers Say
In this video, discover how our customers experienced the introduction of our AI agents, the value they have gained, and the positive impact the agents have had on their day-to-day work.
