E-Mil, our AI agent for plant engineering
With E-Mil, you can keep track of everything—even with complex projects, long timelines, and many stakeholders
E-Mil is an AI-based project assistant that supports communication, coordination, and documentation in plant engineering. It collects information, organizes it, and ensures that it reaches exactly where it’s needed.
E-Mil—the organization specialist in plant engineering
Plant engineering is characterized by technically challenging projects, long implementation times, and a large number of internal and external stakeholders. Design, procurement, manufacturing, installation, service, and customers all work in parallel—often across multiple locations and under intense pressure to meet deadlines and stay within budget.
Information is generated at many points and must be available quickly, reliably, and in a traceable manner. At the same time, demands on documentation, coordination, and response speed are increasing.
E-Mil ensures that this is achieved—and that control is maintained even within complex project structures.
All information is intelligently organized so that project management, functional departments, service teams, and senior management can access the same up-to-date information at any time.
Quick entry – accurate documentation
With E-Mil, employees, customers, and partners can communicate as easily as they would with an experienced project coordinator. Information can be captured directly via voice or digitally—without detours and without wasting time.
E-Mil handles the structured processing, automatically documents content, and ensures that everything ends up in the right place.
E-Mil supports you in several areas
It supports the structured tracking of project progress, events, and deviations.
Notes—whether on the go, in meetings, or on site—can be quickly recorded and forwarded immediately.
It automatically identifies incoming inquiries from customers, suppliers, or project stakeholders, categorizes them, and forwards them to the appropriate parties.
Service and support requests are accurately recorded and routed to the appropriate department.
Critical issues are identified early on and forwarded with priority.
This transforms spontaneous entries into clear, reliable work items—without any loss of information.
A Central Point of Contact for Your Projects – 24/7
E-Mil serves as the central point of contact for all project participants—both internal and external. As a constantly available assistant, it receives inquiries, evaluates them, and ensures they are forwarded to the appropriate individuals.
Calls are analyzed and—when possible—forwarded directly to the appropriate contact person. If no one is available, E-Mil records all details in a structured manner and ensures targeted forwarding.
Even if multiple topics are addressed during a conversation, E-Mil recognizes them and distributes them appropriately according to the respective areas of responsibility.
Even outside regular working hours, E-Mil remains vigilant: It reliably identifies critical issues and, if necessary, immediately triggers prioritized forwarding.
Relief for Project Management and Departmental Units
E-Mil reduces the effort required for coordination and establishes clear communication structures.
Project management, engineering, service, and management teams gain time to focus on what matters most: oversight, quality, customer support, and implementation.
At the same time, transparency, traceability, and reliability within the project increase.
Also suitable for complex project environments
E-Mil adapts to existing workflows—from individual plant projects to the management of multiple parallel projects and international project structures.
It ensures that information, tasks, and decisions reach where they’re needed—quickly, in a structured manner, and reliably.
E-Mil can do all of that
Receiving and systematically processing incoming calls
Handling via chat, voice, email, and other channels
Recognition and handling of multiple issues in a single conversation
Automatic, real-time issue recognition and classification
Targeted Forwarding to the Appropriate Employees
Intelligent routing based on defined processes and responsibilities
Structured handling of calls when the recipient is unavailable
Coordination between project management, engineering, purchasing, service, and customers
Prioritized escalation of critical issues
Integration of project data, documentation, and knowledge sources
Provision of information on projects, processes, and responsibilities
Central point of contact for all stakeholders
Structured tracking of project progress and events
Automatic generation of reports and status overviews
Sending documentation via email
Recording and forwarding of notes—even on the go
Recording of service requests, malfunctions, and special incidents
Secure Authentication
Validation and plausibility checking of user input in dialog boxes
Traceable and structured data collection
Seamless integration into existing systems and project environments
Expandable in terms of functions, processes, and technologies
Flexibly adaptable to corporate structures
What Our Customers Say
In this video, discover how our customers experienced the introduction of our AI agents, the value they have gained, and the positive impact the agents have had on their day-to-day work.
