E-Duard, our AI agent for law firms
With E-Duard, you can keep track of everything—even when things are fast-paced, issues are sensitive, and multiple demands arise simultaneously.
E-Duard is an AI-powered law firm assistant that supports communication, prioritization, and case preparation in law firms. It captures requests, evaluates them in context, and ensures they are routed exactly where they can be handled efficiently and professionally.
A pro when things need to run smoothly
Day-to-day life at law firms is shaped by deadlines, priorities, sensitive cases, and a multitude of incoming communications. Clients expect prompt responses, reliable availability, and professional service. At the same time, internal processes must remain efficient. E-Duard ensures that this is exactly what happens—in a structured, discreet, and fully controllable manner at all times.
All matters are intelligently assigned, prioritized, and processed in a traceable manner, so that attorneys, assistants, and specialized departments can maintain a clear overview at all times.
Quickly capture data – prepare thoroughly
With E-Duard, clients and contacts can communicate just as easily as they would with a professional law firm staff member. Requests are recorded, processed in a structured manner, and optimally prepared for further handling.
E-Duard supports you in several areas
He provides qualified and consistent answers to common and important standard questions.
He handles the initial screening of inquiries to reduce follow-up questions and shorten processing times.
He schedules appointments in a structured and efficient manner according to defined rules.
He automatically creates tickets in the ticketing system and ensures proper tracking.
He identifies priorities early on and forwards sensitive inquiries to the appropriate parties.
This transforms incoming inquiries into clear, actionable cases—without any loss of information or unnecessary back-and-forth.
A Central Point of Contact for Your Law Firm – 24/7
E-Duard is the central point of contact for clients, business partners, and key institutions—always available and providing professional guidance.
Calls are analyzed and, depending on the nature of the inquiry, forwarded directly to the appropriate staff member. If that person is available, the call is transferred immediately.
If no contact person is available, E-Duard takes over the call, records all requests in a structured manner, and forwards them to the appropriate party.
Even if multiple topics are addressed in a single conversation, E-Duard recognizes them and distributes them appropriately according to the respective areas of responsibility.
E-Duard immediately identifies particularly important contacts: VIP clients as well as prioritized number ranges—such as courts, notaries, or judges—are given preferential treatment and forwarded with targeted priority.
Critical or time-sensitive matters are identified at all times and escalated immediately.
Relief for Attorneys and Law Firm Staff
E-Duard minimizes disruptions to day-to-day operations and reliably handles standardized communication and organizational tasks.
Your employees gain time to focus on what matters most: client work, strategy, consulting, and personalized support.
At the same time, responsiveness, service quality, and processing speed all improve.
Also suitable for complex law firm structures
E-Duard adapts to existing workflows—from small to specialized law firms or organizations with multiple locations.
It ensures that information, priorities, and tasks reach where they’re needed—quickly, discreetly, and in an organized manner.
E-Duard can do all of that
Receiving and systematically processing incoming calls
Handling via chat, voice, email, and other channels
Identification and handling of multiple issues in a single conversation
Automatic, real-time issue recognition and classification
Targeted Forwarding to the Appropriate Employees
Intelligent routing based on defined processes and responsibilities
Structured call handling when the recipient is unavailable
Scheduling appointments according to available rules and guidelines
Prioritization of VIP clients and important contact groups
Prioritized handling of defined number ranges (e.g., court, notary, judge)
Escalation of critical or time-sensitive matters
Integration of knowledge sources, FAQs, and internal information
Providing expert answers to important standard questions
Central point of contact for clients and contacts
Automatic Creation of Tickets in the Ticket System
Pre-qualification of requests for further processing
Structured recording and forwarding of client inquiries
Traceable documentation of all interactions
Automated support for recurring processes
Secure Authentication
Validation and plausibility checking of user input in dialog boxes
Traceable and structured data collection
Seamless integration into existing systems and project environments
Expandable in terms of functions, processes, and technologies
Flexibly adaptable to corporate structures
What Our Customers Say
In this video, discover how our customers experienced the introduction of our AI agents, the value they have gained, and the positive impact the agents have had on their day-to-day work.
